IBM Support

Setting up the Install shield in debug mode while installing SOA application support files.

Troubleshooting


Problem

Setting the Install Shield in verbose debug mode to debug Install issues with SOA.

Symptom

When running the 'setup.exe' to install ITCAM for SOA application support, this error message is seen:

Cause

This is usually caused because the Install Shield is using an unsupported function or because of an aborted uninstall.

Diagnosing The Problem

Put the Install Shield in verbose debug mode and send the output to Support for analysis.

Resolving The Problem

Here's how to put the Install Shield in debug mode.

Go to the directory where the 'setup.exe' is located and run this command:


This will create the temp file itmverbose.log log file. Send this file to Support for analysis along with the Uninstall and InstallITM logs under C:\IBM\ITM\InstallITM\* and C:\IBM\ITM\logs.

[{"Product":{"code":"SS3PHK","label":"Tivoli Composite Application Manager for SOA"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"ITCAM for SOA (Dist)","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.1;7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Product Synonym

ITCAM for SOA

Document Information

Modified date:
23 June 2018

UID

swg21404347

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