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Error: "cannot display the webpage" in DOORS Web Access configured for HTTPS

Troubleshooting


Problem

You are receiving an error "Cannot display the webpage" when trying to launch DOORS Web Access URL using HTTPS

Symptom

To configure DOORS Web Access for HTTPS, you will need to have a keystore containing the server certification. You can create and manage a keystore using the standard Java keytool facilities as documented on the Sun web site http://java.sun.com/.

Once keystore is created, you need to modify 'server.xml' file located under server's conf directory. DOORS Web Access "Installing_dwa.pdf" guide on page 20 stated as below:



    *** text start ***

    <!-- Delete this line from the file

    <Connector port="8443“ maxHttpHeaderSize="8192"

    maxThreads="150" inSpareThreads="25“ MaxSpareThreads="75“

    enableLookups="false" disableUploadTimeout="true“

    acceptCount="100" scheme="https" secure="true“

    clientAuth="false" sslProtocol="TLS"

    keystoreFile="c:\dwaServer\keystore.ks"

    keystorePass="password"

    />

     --> Delete this line from the file  

    *** text end ***


After modifying 'server.xml' file as mentioned above, launch DOORS Web Access using HTTPS; you receive an error "Cannot display the webpage".

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"1.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":null,"Platform":[{"code":"","label":null}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
01 May 2020

UID

swg21403991

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