IBM Support

Error 'An Error occurred while trying to access the server' / 'Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))' when launching Controller

Troubleshooting


Problem

User launches Controller. User receives error message, and cannot continue. All users affected.

Symptom

Screen:
Error
An Error occurred while trying to access the server.
[OK]

Event Viewer (Application Log) on Application Server:

Event Type: Warning
Event Source: Cognos Controller
Event Category: None
Event ID: 0
Date: 11/09/2009
Time: 12:55:18
User: N/A
Computer: SERVERNAME
Description:
Error occured at 11/09/2009 12:55:18 in Cognos Controller, Error No=5, Source=FrangoDirect.ConnectionDirect.SetSelectDb#ControllerProxyClient, Description=System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
at FrServerB.ConnectionBusinessClass.SetSelectDb(String sGuid, String sUser, Boolean bSelectDb)
at Cognos.Controller.Proxy.CCRWS.ConnectionBusiness_SetSelectDb(String sGuid, String sUser, Boolean bSelectDb)
--- End of inner exception stack trace ---, HelpFile= HelpContext=0

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;8.3;8.2","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21402950

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