IBM Support

ANS-MES-0003 and incomplete display on some user machines

Troubleshooting


Problem

On some end user machines only when trying to use Analysis Studio, some icons in the Insertable Objects pane do not appear, and when trying to drag and drop some facts in the crosstab, the following error is thrown: ANS-MES-0003 A server error occurred. Unable to complete the action

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Analysis Studio","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
13 January 2026

UID

swg21371626