CAM-CRP-1330, unable to start second content manager installation

Troubleshooting

Problem

Attempting to configure a backup content manager in a multi-server installation with an existing standalone content manager server. Receiving errors in the log file cogconfigipf.log

Symptom

From cogconfig.ipf.log:

CAM-CRP-1330 An error occurred while attempting to add a certificate to the Content Store. This may mean the Content Store is unavailable or some components are inaccessible or missing from the installation. An error occurred while loading Content Manager Data Store access class. CM may not have started yet or the install may be missing components. Ensure CM is installed. Reason: java.lang.ClassNotFoundException: com.cognos.cm.store.CMCADataStore

From cogserver.log:

DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.

From Pogo_<timestamp>.log

DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-27: Trying to find active CM
DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-27: Unable to find an active CM. Will try sending an elect command
DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-27: Sending elect() command to CM

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Connection","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Historical Number

1036059

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Document Information

Modified date:
13 January 2026

UID

swg21371309

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