Troubleshooting
Problem
User launches the Controller client. User receives error. During the diagnostic process, the administrator launches "Component Services", and tries to start the COM+ application. An error appears.
Symptom
Screen when launching Controller:
- An error occurred trying to access the server.
Component Services on Controller application server:
When right-click "IBMCOGNOSCONTROLLER" and choose "start" you get the following error:
- Catalog Error
An error occurred while processing the last operation.
Error code 8000401A: The server process could not be started because the configured identify is incorrect. Check the username and password.
The event log may contain additional troubleshooting information.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1031084
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Document Information
Modified date:
08 May 2025
UID
swg21370816