Troubleshooting
Problem
Customer deploys Controller on a Citrix (or Terminal) server. The Excel link works OK for the administrative user. However, when many/most other users launch Controller, when they click on the 'Excel link' shortcut they receive an error message. The 'bad' users receive the same error if they try to launch Excel only afterwards.
Symptom
The error will vary slightly depending on environment/scenario. Below are some examples:
- Example #1
- M:\Program Files\Cognos\ccr\ControllerXL.xll cannot be found
- Example #2
- Information
The Excel-link is not installed.
OK
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1;10.1.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1031065
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Document Information
Modified date:
08 May 2025
UID
swg21370810