Troubleshooting
Problem
Intermittently, when running reports, the account descriptions do not appear.
Symptom
The end-user runs a report for the *first* time. The 'values' appear (i.e. the numbers/data) OK, but the 'descriptions' (e.g. account descriptions or column headings) are blank.
- For example, any descriptions which use the Controller formula 'cc.fAccName' will be affected.
If the end-user re-runs the same (or any other) report a second time, then everything appears OK.
If the end user logs off Windows, and then relogs on and re-launches Controller, then the report normally works OK.
- However, in some I.T. environments, the problem re-occurs the *first* time that the user launches a report.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 8.1MR1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1030162
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Document Information
Modified date:
08 May 2025
UID
swg21370680