Troubleshooting
Problem
This technote lists the software application versions recommended and supported for use with IBM® Solution for Compliance in a Regulated Environment™ (IBM SCORE) 6.1.1, and future fix packs.
Resolving The Problem
The following software releases are supported with IBM SCORE 6.1.1. When possible, customers are encouraged to use or to upgrade to later maintenance levels of the server and client components listed below. The maintenance levels used to test IBM SCORE 6.1.1.x are documented in a table below.
Refer to vendor documentation for Adobe® Acrobat®, Adobe LiveCycle®, Adobe Reader®, EMC® Documentum®, ISI® AnnoDoc™, Microsoft® Windows Server®, Microsoft Word, and Oracle® Database for their full support statement.
Product | Supported versions | Notes |
SERVER COMPONENTS | ||
Operating Systems | ||
Microsoft Windows Server 2003 (32-bit) |
| |
Microsoft Windows Server 2003 (64-bit) |
| Only 32-bit versions of WebSphere Portal Server and WebSphere Process Server are supported by IBM SCORE on this operating system. |
Microsoft Windows Server 2008 (32-bit) |
| |
Microsoft Windows Server 2008 (64-bit) |
| Only 32-bit versions of WebSphere Portal Server and WebSphere Process Server are supported by IBM SCORE on this operating system.
See note [6] for Windows Server 2008 R2 support. |
IBM AIX® |
| Only 32-bit versions of WebSphere Portal Server and WebSphere Process Server are supported by IBM SCORE on this operating system.
IBM SCORE Print Server, Adobe LiveCycle ES, and Documentum rendition components are not supported on AIX |
Databases | ||
IBM DB2® |
| 64-bit DB2 is required for IBM Content Manager on AIX. 64-bit DB2 is highly recommended for all DB2 installs. |
Oracle Database |
| See note [3] for Oracle database support statement If you are at level 11.2.0.3.6 please apply patch 12984935. See related IBM SCORE Support technote |
Repositories | ||
IBM Content Manager |
| Supported with IBM DB2 9.1 only
Note: If Content Manager is installed on a 64-bit DB2 database server, the 64-bit version of DB2 Net Search Extender must also be installed. See note [5] for details on the IBM Content Manager required fixes for IBM SCORE. |
Documentum Content Server |
| Advanced Document Transformation Services (ADTS) is supported on the Windows 2003 32-bit version only.
See note [4] for EMC Documentum xPlore support details |
Application and HTTP Servers | ||
WebSphere® Application Server Network Deployment Manager |
| 64-bit WebSphere Application Server instances included in IBM SCORE are only supported for the Rendition and Overlay server logical components (see Adobe LiveCycle ES below). |
WebSphere Portal Server |
| Only 32-bit is supported |
WebSphere Process Server |
| Only 32-bit is supported
WPS 6.2.0.3 is recommended as it addresses known problems with IBM SCORE. See this article for details. |
IBM HTTP Server |
| |
LDAP Servers | ||
Tivoli® Directory Server |
| If Content Manager is installed on a 64-bit DB2 database server, the 64-bit version of Tivoli Directory Server client must also be installed.
6.1.0.33 is required for 64-bit support. |
Microsoft Active Directory Server |
| |
Third-party Software | ||
Adobe LiveCycle Enterprise Suite (ES) |
| See http://www.adobe.com/ for complete information on Adobe LiveCycle.
See note [2] for Adobe LiveCycle ES2 support details. See this article for details on Adobe LiveCycle required fixes for IBM SCORE. |
CSC AnnoDoc |
| See http://www.imagesolutions.com/ for complete information on CSC AnnoDoc. When installing AnnoDoc version 2.3 with an IBM SCORE 6.1.1.x Content Manger repository see the following IBM SCORE 6.1.1.x Support technote: http://www.ibm.com/support/docview.wss?uid=swg21662237 |
CLIENT COMPONENTS | ||
Client Operating System | ||
Microsoft Windows |
| |
Browser | ||
Microsoft Internet Explorer |
| Requires one of the following Java virtual machines (JVMs): 1.4.2.12 1.5.0.16 1.6.0.7 1.7.0.15 1.7.0.51 with the installation of APAR IV55732 * IE 9 requires Portal Server 6.1.0.6 |
Google Chrome |
| See the IBM SCORE Support technote for Google Chrome. |
Authoring tool | ||
Microsoft Office |
| Microsoft Office 2007 requires Adobe Acrobat 8.1.x or later
See note [7] for Microsoft Office 2010 support details. |
Clients for PDF Viewing | ||
Adobe Acrobat Standard or Professional |
| |
Adobe Reader |
| |
Clients for Annotations | ||
CSC AnnoDoc |
| Review the AnnoDoc documentation for client system needs (http://www.imagesolutions.com) Reader-based annotations requires Adobe LiveCycle Reader Extensions on the LiveCycle ES server and configuration to Reader-enable PDF files before serving them. |
Clients for the IBM SCORE Cross-Referencing plug-in | ||
Adobe Acrobat Standard or Professional |
| |
Adobe Reader |
| Adobe Reader can only be used to view cross-reference links. Acrobat Standard or Professional is required to create or change cross-reference links. |
Microsoft Office |
| Microsoft Office 2007 requires Adobe Acrobat 8.1.x or later
See note [7] for Microsoft Office 2010 support details. |
64-bit Support
IBM SCORE is a 32-bit application. This means the WebSphere Portal Server and WebSphere Process Server installed for IBM SCORE are 32-bit as well. We recommend new installations, migrations, and upgrades support the following when possible:
- 64-bit operating systems for WebSphere Portal Server and WebSphere Process Server
- 64-bit database support
- 64-bit Adobe LiveCycle ES for your rendition and overlay server
Software Levels used during Fix Pack Test
IBM SCORE | ||||||||
6.1.1.0 | 6.1.1.1 | 6.1.1.2 | 6.1.1.3 | 6.1.1.4 | 6.1.1.5 | 6.1.1.6 | 6.1.1.7 | |
WebSphere Application Server ND | 6.1.0.23 | 6.1.0.27 | 6.1.0.33 | 6.1.0.35 | 6.1.0.39 | 6.1.0.43 | 6.1.0.45 | 6.1.0.47 |
WebSphere Portal Server | 6.1.0.2 | 6.1.0.3 | 6.1.0.4 | 6.1.0.5 | 6.1.0.5 | 6.1.0.6 | 6.1.0.6 | 6.1.0.6 |
WebSphere Process Server | 6.2.0.1 | 6.2.0.2 | 6.2.0.2 | 6.2.0.3 | 6.2.0.3 | 6.2.0.3 | 6.2.0.3 | 6.2.0.3 |
IBM HTTP Server | 6.1.0.23 | 6.1.0.27 | 6.1.0.33 | 6.1.0.35 | 6.1.0.39 | 6.1.0.43 | 6.1.0.45 | 6.1.0.47 |
IBM DB2 | 9.1 FP5 | 9.1 FP7a | 9.1 FP9 | 9.1 FP10 | 9.1 FP10 | 9.1 FP11 | 9.1 FP12 | 9.1 FP12 |
IBM Content Manager | 8.4.1.1 | 8.4.1.1 | 8.4.1.1 + fixes | 8.4.1.1 + fixes | 8.4.3 + fixes | 8.4.3.1 | 8.4.3.2 | 8.4.3.3 |
Oracle | 10.2 | 10.2, 11.1 | 11.1 | 11.1 | 11.1 | 11.1 | 11.2 | 11.2 |
Documentum | 5.3 SP6, 6.5 SP1 | 6.5 SP2 | 6.5 SP3 | 6.5 SP3 | 6.7 + xPlore 1.1 | 6.7 SP1 + xPlore 1.2 | 6.7 SP1 + xPlore 1.2 | 6.7 SP2 + xPlore 1.2 |
To check software levels
- for IBM WebSphere® components
run “versionInfo –fixes” from the AppServer/bin directory - for IBM WebSphere Portal Server version
run “WPVersionInfo” from the PortalServer/bin directory - for IBM DB2® version
run ”db2level” from SQLLIB/bin - for IBM DB2 Content Manager version
run "cmlevel" from a command window
Notes
[1] | Microsoft Internet Explore 8 (IE8) support (compatibility view only) is available in IBM SCORE 6.1.1.1 or later.
The following limitations exist:
|
[2] | Adobe LiveCycle ES2 support is available in IBM SCORE 6.1.1.2 or later. |
[3] | Support for Oracle databases does not include support for the Oracle Exadata platform. |
[4] | EMC Documentum xPlore 1.0 index server support is available in IBM SCORE 6.1.1.3 or later using Documentum 6.5 SP3 or later. EMC Documentum xPlore 1.1 index server support is available in IBM SCORE 6.1.1.4 or later using Documentum 6.7. |
[5] | IBM SCORE requires fixes so IBM Content Manager operates properly with it. IBM Content Manager release 8.4.1 requires fix pack 1. The details of the required fixes are in this article . These fixes correspond to one-off fix 27 and the results of the cmlevel command should show “027_84101” or later, where 027 corresponds to fix 27 for release 8.4.1.1. |
[6] | Windows Server 2008 R2 is supported for the following IBM SCORE server components: WebSphere Application Server, WebSphere Portal Server, and WebSphere Process Server. IBM Content Manager 8.4.1 and DB2 9.1 are not supported on Windows Server 2008 R2. |
[7] | Microsoft Office 2010 requires particular middleware updates. See article for information on required middleware in support of Microsoft Office 2010. |
Date | Change |
January 20, 2014 | Added support for AnnoDoc 2.3 |
December 6, 2013 | Added support for Microsoft Internet Explorer 10 |
March 21, 2013 | Added support for Google Chrome version 24 |
March 21, 2013 | Added updates for Fix Pack 6 and tested software levels for 6.1.1.6 |
June 1, 2012 | Added support for Microsoft IE9 (compatibility view) in IBM SCORE 6.1.1.5 |
June 1, 2012 | Added updates for Fix Pack 5 and tested software levels for 6.1.1.5 |
November 22, 2011 | Added support for Office 2010, |
November 22, 2011 | Added support for EMC Documentum 6.7 |
November 22, 2011 | Added support for CM 8.4.3 |
November 1, 2011 | Added updates for fix Pack 4 and tested software levels for 6.1.1.4 |
August 12, 2011 | Reformatted technote |
May 27, 2011 | Added required fixes for IBM Content Manager. |
May 27, 2011 | Added support for Adobe Acrobat 10 and Adobe Reader 10 |
May 27, 2011 | Added support for EMC Documentum xPlore 6.6 index server with Documentum 6.5 SP3 in IBM SCORE 6.1.1.3 |
March 1, 2011 | Added Oracle database support note. |
November 18, 2010 | Added support for Adobe Acrobat 9.4 and Adobe Reader 9.4 |
November 18, 2010 | Added support for ISI AnnoDoc 2.2.1 |
November 18, 2010 | Added support for Windows 7, 32-bit and 64-bit, client |
November 18, 2010 | Added support for 64-bit DB2 and 64-bit Oracle |
November 18, 2010 | Added support for 64-bit Windows Server 2003 and 2008. IBM SCORE remains a 32-bit application. |
November 18, 2010 | Added support for Adobe LiveCycle ES2 in IBM SCORE 6.1.1.2 |
May 27, 2010 | Added support for Adobe Acrobat 9.3 and Adobe Reader 9.3 |
May 27, 2010 | Added support for Microsoft Windows Server 2008 SP2 |
May 27, 2010 | Added support for Oracle Database 11.1 |
May 27, 2010 | Added support for Microsoft IE8 (compatibility view) in IBM SCORE 6.1.1.1 |
June 26, 2009 | Initial release |
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Modified date:
17 June 2018
UID
swg21358610