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Error when attempting to enable the Case History store for IBM Case Manager (ICM)

Troubleshooting


Problem

It is not possible to create and enable the Case History store in the ICM desktop. Error "InvocationTargetException" occurs.

Symptom

IBM Websphere systemout reports:
com.ibm.ecm.icm.accm.services.EnableDisableCaseHistoryStoreService.callBackend() ACCM service is throwing exception
com.ibm.ecm.icm.accm.util.AccmException: java.lang.reflect.InvocationTargetException
Caused by: java.lang.ClassNotFoundException: filenet.vw.server.rpc.chrpc.ICHRPCRemote
-------------------------------------------------------
0000001c SinglePathCla 3  failed to read filenet.vw.server.rpc.chrpc.PECHRPCProxy from /opt/IBM/WebSphere/AppServer/profiles/AppSrv02/installedApps/Node/navigator.ear/navigator.war/WEB-INF/lib/pe.jar

Cause

The necessary Jar files are not present.

Resolving The Problem

Copy the eeapi.jar, peResources.jar, pe.jar and jace.jar files to IBM/WebSphere/Appserver/lib/

Document Location

Worldwide

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSCTJ4","label":"IBM Case Manager"},"Component":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
15 January 2020

UID

ibm11172686