Troubleshooting
Problem
When a module is opened, the following DXL error is displayed
-R-E- DXL: <config/baseWindowCallbacks.inc:1560> An unexpected error has occurred.
Backtrace:
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<wizard/welcome/welcomewiz.dxl:706>
<Line:1>
-R-F- DXL: <config/baseWindowCallbacks.inc:1560> internal error, please submit a bug report
Backtrace:
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<wizard/welcome/welcomewiz.dxl:706>
<Line:1>
Symptom
Most users can open the module successfully.
A few people fail to open the module and get the following DXL error
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
01 May 2020
UID
ibm11170052