Troubleshooting
Problem
Inside Controller Web, the "counterpart" information has a delay in updating (after the number have been modified in Controller classic).
This is unexpected/wrong.
Symptom
User performs the followin steps:
1. Inside the main 'classic' Controller client, click "Company" - "Data Entry - Reported values"
1. Inside the main 'classic' Controller client, click "Company" - "Data Entry - Reported values"
2. Open a Data Entry form
3. Add intercompany value for a 'primary' account, and then add a company counter part
4. Inside Controller Web, check the tab Intercompany for both companies (primary and counterpart)
3. Add intercompany value for a 'primary' account, and then add a company counter part
4. Inside Controller Web, check the tab Intercompany for both companies (primary and counterpart)
- Notice how the tab has been updated for both (good)
5. Inside the 'classic' client, delete the intercompany row and save the form
6. Inside Controller Web, check both companies:
6. Inside Controller Web, check both companies:
- Original (primary) account has been updated, and no data appears in 'Intercompany' tab (good)
- However, in the 'counterpart' company, the data is still visible (bad)
7. Problem may appear intermittent (because sometimes the update is fast)
- Therefore you may need to repeat steps 2-6 again until the problem occurs.
Document Location
Worldwide
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Document Information
Modified date:
09 May 2025
UID
ibm11167568