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Common File Locations

Troubleshooting


Problem

Where to find common files and logs for troubleshooting the client used with ILMT.

Resolving The Problem

Common file locations for BigFix on various operating systems:
 

File Windows
Client log file directory C:\Program Files\BigFix Enterprise\BES Client\__BESData\__Global\Logs
Client setting file Windows Registry
Client executables and libraries C:\Program Files\BigFix Enterprise\BES Client
QNA binary C:\Program Files\BigFix Enterprise\BES Console\QnA
Scripts for client start/stop Windows Service
Masthead file C:\Program Files\BigFix Enterprise\BES Client\actionsite.afxm
Relay log file C:\Program Files (x86)\BigFix Enterprise\BES Relay\logfile.txt
AdminTool log file

%LOCALAPPDATA%\BigFix\BESAdminDebugOut.txt

Note: The %LOCALAPPDATA% depends on the user running the BESAdmin.exe command. If the BESAdmin command is run manually, it logs into the user directory of the current user (for example C:\Users\Administrator\AppData\Local\BigFix\BESAdminDebugOut.txt). If the BESAdmin.exe command is run from within a Fixlet, for example the Fixlet running the upgrade, it logs into the %LOCALAPPDATA% of the LocalSystem user (for example C:\Windows\System32\config\systemprofile\AppData\Local) because that is the user running the client service triggered by the Fixlet action.

RootServer log file

C:\Program Files (x86)\BigFix Enterprise\BES Server\BESRelay.log
FillDB log file C:\Program Files (x86)\BigFix Enterprise\BES Server\FillDBData\FillDB.log
GatherDB log file C:\Program Files (x86)\BigFix Enterprise\BES Server\GatherDBData\GatherDB.log
Download Plugin log files C:\Program Files (x86)\BigFix Enterprise\BES Server\DownloadPlugins\<PluginName>\logs
Server Plugin log files

C:\Program Files (x86)\BigFix Enterprise\BES Server\Applications\Logs

C:\Program Files (x86)\BigFix Enterprise\BES Server\Applications\<AppName>
Audit Log C:\Program Files (x86)\BigFix Enterprise\BES Server\server_a​udit.log
WebUI logs C:\Program Files (x86)\BigFix Enterprise\BES WebUI\WebUI\logs 
File Linux
AdminTool log file /var/log/BESAdminDebugOut.txt
FillDB log file /var/opt/BESServer/FillDBData/FillDB.log
GatherDB log file  /var/opt/BESServer/GatherDBData/GatherDB.log
Installer log file 

Measure.log

 /var/log/BESInstall.log

/var/opt/BESClient/__BESData/__Global/measure.log
Server log file /var/log/BESRelay.log
Relay log file /var/log/BESRelay.log
Server Config File /var/opt/BESServer/besserver.config
WebUI logs /var/opt/BESServer/WebUI/Logs/
File Red Hat Enterprise/ Solaris
Client log file directory /var/opt/BESClient/__BESData/__Global/Logs
Client setting file /var/opt/BESClient/besclient.config
Client executables and libraries /opt/BESClient/bin
QNA binary /opt/BESClient/bin/qna
Scripts for client start/stop /etc/init.d/BESClient-X.X.X.XX [start | stop]
Masthead file /etc/opt/BESClient/actionsite.afxm
Relay log file /var/log/besrelay.log

Plug-in log file (RedHat)

/var/opt/BESServer/DownloadPlugins
Plug-in log file (Solaris) /var/opt/BESServer/DownloadPlugins/SolarisProtocol/logs
EDRDeployData /var/opt/BESClient/EDRDeployData/
File AIX
Client log file directory /var/opt/BESClient/__BESData/__Global/Logs
Client setting file /var/opt/BESClient/besclient.config
Client executables and libraries /opt/BESClient/bin
QNA binary /opt/BESClient/bin/qna
Scripts for client start/stop /etc/rc.d/rc2.d/SBESClientd [start | stop]
Masthead file /etc/opt/BESClient/actionsite.afxm
Relay log file /var/log/besrelay.log
File Mac OS X
Client log file directory /Library/Application Support/Bigfix/BES Agent/__BESData/__Global/Logs
Client setting file /Library/Preferences/com.bigfix.BESAgent.plist
Client executables and libraries /Library/BESAgent
QNA binary

Prior to IEM version 9.2.4, use "BigFixQnA" in the Mac Installer dmg file created from Installer Builder.

For IEM versions 9.2.4.2 and later, QnA is embedded into the Mac installer and can be accessed from BESAgent.app/Contents/MacOS/QnA.
Scripts for client start/stop Use "BESAgentControlPanel" in the Mac Installer dmg file created from Installer Builder
Masthead file /Library/Application Support/Bigfix/BES Agent/actionsite.afxm
File SWD
Upload Maintenance Service log C:\Program Files (x86)\BigFix Enterprise\BES Server\Applications\Logs\swd_uploadmaintenance.log
Upload Manager log <Windows temp>\SoftwareDistributionLogs\Uploadmanager
Self Service Portal and Trusted Service Provider log files C:\Program Files(x86)\BigFix Enterprise\Management Extender\MDM Provider\log
Trusted Service Provider configuration file C:\Program Files\BigFix Enterprise\Management Extender\MDM Provider\config\tsp-config.yaml
Self Service Portal configuration file C:\Program Files\BigFix Enterprise\Management Extender\MDM Provider\config\ssp-config.yaml
Self Service Portal certificate file <path_to_TEM_server_directory>\BigFix Enterprise\Management Extender\MDM Providers\MDMExtender\private\ssp\trusted_certs\<your_certificate_file>.pem
PIN for Registration

Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\SSP_PIN

Mac, Linux, AIX:
/var/opt/BESClient/SSP_PIN
Registered Users

Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\SSP_Green

Mac, Linux, AIX:
/var/opt/BESClient/__BESData/SSP_Green
Blocked Users

Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\SSP_Red

Mac, Linux, AIX:
/var/opt/BESClient/__BESData/SSP_Red
Import and Export log files <Windows Temp>\SoftwareDistributionLogs\<Export or Import>

Document Location

Worldwide

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS8JFY","label":"IBM License Metric Tool"},"Component":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
26 April 2021

UID

ibm11166710

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