SunOne will not start after reboot

Troubleshooting

Problem

After server restart, the SunOne instance that hosts the Series7 schema will not start

Symptom

The sun one server 5.2 service on the local computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts services.Windows event logs show errors on shsmp.dll

[{"Product":{"code":"SSTQPQ","label":"IBM Cognos Series 7 PowerPlay"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Access Manager","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Access Manager 7.3;Access Manager 7.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1041614

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Document Information

Modified date:
09 May 2025

UID

swg21351405

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