IBM Support

Upfront is using 100% of the CPU

Troubleshooting


Problem

It's not possible to login to Upfront. The Upfront Dispatcher and Upfront File Manager services takes both 50% of the CPU time. A reboot of the server didn't solve the problem. The Windows event-log include a lot of Upfront error messages. The upfserver.log and RDS.log file do not include any error message.

Symptom

Error messages in the Windows event-log:

Cognos UpfrontDispatcher
The description for Event ID ( 169 ) in Source ( Cognos UpfrontDispatcher (cer5) ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: An error occurred within the specified Upfront request.

Upfront Indexing Engine
The description for Event ID ( 169 ) in Source ( Upfront Indexing Engine ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: General failure in the database component.

Upfront Administartion Server
The description for Event ID ( 169 ) in Source ( Upfront Administration Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: The Upfront Administration server failed to successfully send a reply to a connected client.

Upfront Indexing Engine
The description for Event ID ( 169 ) in Source ( Upfront Indexing Engine ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Socket error. The socket error number was 10053.

Cognos Upfront Dispatcher
The description for Event ID ( 169 ) in Source ( Cognos UpfrontDispatcher (cer5) ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Socket error. The socket error number was 10053.

[{"Product":{"code":"SSTQPQ","label":"IBM Cognos Series 7 PowerPlay"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Upfront","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1041292

Document Information

Modified date:
09 May 2025

UID

swg21351386

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