Troubleshooting
Problem
Testing DQM/JDBC data sources or running DQM reports returns the following error: DPR-ERR-2002 Unable to execute the request because there was no process available within the configured time limit. The server may be busy.
When reviewing the logs, it is found that the QueryService is unable to start and returns an error similar to:
Audit.RTUsage.qs.XQE.V5DataServer StartService QueryService failed to start with the following command-line arguments: [/cognos/cogtest/jre/bin/java, -Xms1024m, -Xmx1024m, -Xmnx512m, -Xmns512m, -server, -Xscmx100m, -Xshareclasses:cachedir=../javasharedresources,name=cognos10%u,nonfatal, -Xmso512K, -XX:+HeapManagementMXBeanCompatibility, -Xjit:dontInline={gnu/trove/*},{gnu/trove/*}(disableLoopVersioner), -Dcom.ibm.jsse2.overrideDefaultTLS=true, -Xcompressedrefs, -verbose:gc, -Xverbosegclog:/cognos/cogtest/logs/XQE/dq_verbosegc_%Y%m%d.%H%M%S.%pid.log,1,1000, -Xgcpolicy:gencon, -Xdump:tool:events=systhrow,filter=java/lang/OutOfMemoryError,exec=rm -f /cognos/cogtest/data/.xqe.%pid > /dev/null, -DCOG_ROOT=/cognos/cogtest, -DParentProcessID=3745, -Dcubingservices_home=/cognos/cogtest/v5dataserver, -Dcubingservices_data=/cognos/cogtest/data, -DParentProcessPort=39005, -Djava.library.path=/cognos/cogtest/bin64:/cognos/cogtest/bin64/../drivers:, -Djava.rmi.server.hostname=tcogtestcit1.services.brown.edu, -DenableTraceServer, -ea, -Dorg.dom4j.QName.singleton.strategy=org.dom4j.util.PerThreadSingleton, -Dorg.dom4j.DocumentFactory.singleton.strategy=org.dom4j.util.PerThreadSingleton, -javaagent:bin/tools/ws-javaagent.jar, -jar, bin/tools/ws-server.jar, dataset-service] with console output: Launching dataset-service (WebSphere Application Server 19.0.0.4/wlp-1.0.27.cl190420190419-0642) on IBM J9 VM, version 8.0.5.35 - pxa6480sr5fp35-20190418_01(SR5 FP35) (en_US) [AUDIT ] CWWKE0001I: The server dataset-service has been launched.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
14 January 2026
UID
ibm11143520