IBM Support

50 DB2 Nuggets #45 : Resource Info - Must gather for DB2 Infosphere Federation server

Technical Blog Post


Abstract

50 DB2 Nuggets #45 : Resource Info - Must gather for DB2 Infosphere Federation server

Body

Hello,

  Here are the links with details on what to collect when you run into any issues with IBM Infosphere Federation Server. Gathering this information before calling IBM support will help you familiarize with the troubleshooting process and save you time.

 

Collecting data for installation failures for InfoSphere Federation Server versions 9.x
Collecting data for InfoSphere Federation Server Data Source Configuration Issues
Collecting data for InfoSphere Federation Server Crash Issues
Collecting data for performance issues for InfoSphere Federation Server
Collecting data for NNSTAT utility failures in InfoSphere Federation Server
Collecting data for Unexpected Errors in InfoSphere Federation Server
Collecting data for InfoSphere Federation Server Control Center Issues
Collecting data for InfoSphere Federation Server Hang Issues

 

Once you collect the data, to engage IBM Technical support, open a PMR using our service request tool and follow the below link to submit diagnostic information to IBM Technical Support for problem determination:

/support/pages/node/85067

 

Thanks!

 

[{"Business Unit":{"code":"BU029","label":"Data and AI"}, "Product":{"code":"SSEPGG","label":"DB2 for Linux- UNIX and Windows"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":""}]

UID

ibm11141408