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Simple steps to upload the DB2LUW CASE or, PMR data

Technical Blog Post


Simple steps to upload the DB2LUW CASE or, PMR data


There are number sites describing  how to upload data  to  DB2  Cases and PMRs.

However,  I end up providing these steps manually  in  many cases.

So, wanted to make it more generally visible.


Upload the file using Web Browser:


For  Salesforce cases :

1.  Go  to

2.  Put the  case  number

3.  Enter your  email  id.

4.  Then,  select  files for upload


For  PMRs,
1. Go to:
2. Give the PMR number
3. Select "IM" in box 2
4. Input your e-mail address
Upload the file using FTP:

( example,   for case TS123456789,  for PMR ppppp.bbb.ccc )
1.  Rename the file  filename.extension  as either  TSxxxxxxxxx   or,  ppppp.bbb.ccc.filename.extension.
2.  Open a command line window  and navigate to the directory containing the file.
3.  ftp
4.  User: anonymous
5.  Password: your email address
6.  ftp> cd toibm/im
7.  ftp> binary
8.  ftp> put   <the file with extension>


[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSEPGG","label":"DB2 for Linux- UNIX and Windows"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":""}]