IBM Support

Intermittent "The user currently logged in is not authorized to use this method" when using "Maintain - Rights - Users" caused by limitation of Controller on Cloud

Troubleshooting


Problem

User clicks "Maintain - Rights - Users". An error appears.
If the user clicks OK (to the error) then a strange screen might appear (plus more errors).

Symptom

Initial error:
The user currently logged in is not authorized to use this method
After clicking OK, this screen may appear:
image-20191218164013-1
_User and Installation Rights_
There may also be an error similar to:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Number: 5
Source: System.Web.Services:FrangoClient.frmUserAndInstallationRights.InitLoginUserData
Description: System.Web.Services.Protocols.SoapException: Server was unable to process
request. ---> System.NullReferenceException: Object reference not set to an instance of an object.
 at Cognos.Controller.Common.CRNBridge.CRNBridge.ValidateUser(String passportId, String[]&
membership, String sGuid, String sUser, String& sErrorMessage)
 at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ValidateCAMUser(SoapMessage&
message)
 at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ValidateUser(SoapMessage& message)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Cause

There are many possible causes for the error 'The user currently logged in is not authorized to use this method'.
  • For more scenarios, see seprate IBM Technote #123163.
This Technote specifically relates to the scenario where the customer is using Controller on Cloud.
  • In this scenario, the cause is an acknowledged limitation of Controller on Cloud, where intermittently this problem may occur.

Environment

Controller on Cloud

Resolving The Problem

Fix:
This is a known limitation of Controller on Cloud. IBM intend to fix the problem with a future/later version of Controller on Cloud.
  • Contact IBM Support for more details.
   
Workaround:
Close the Controller client. Re-launch Controller client, and re-try.

Document Location

Worldwide

[{"Business Unit":{"code":"BU002","label":"Business Analytics"},"Product":{"code":"SSMRTZ","label":"Cognos Controller on Cloud"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.1","Edition":""}]

Document Information

Modified date:
19 December 2019

UID

ibm11138288