Troubleshooting
Problem
When attempting to refresh/recalculate a view, Excel/Perspectives is crashing. The view in question is one that never had experienced any problems before, and no changes to the model or environment were made.
Symptom
-Application Error 1000
-Excel crashes
-Event logs show the following: Faulting application name: EXCEL.EXE, version: 16.0.10730.20348, time stamp: 0x5ce6298b Faulting module name: tm1api.dll, version: 10.2.20722.134, time stamp: 0x5ce625d3 Exception code: 0xc0000005 Fault offset: 0x0000000000025e30 Faulting process id: 0x2864 Faulting application start time: 0x01d5b02a70a0b785 Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE Faulting module path: C:\Program Files\IBM\cognos\tm1_64\bin64\tm1api.dll Report Id: 4bf04843-1c21-11ea-9550-484d7efa148c
Document Location
Worldwide
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Document Information
Modified date:
18 December 2019
UID
ibm11138210