IBM Support

Can't visit navigator Ping page, it show a page with messeage "Your request cannot be processed".

Question & Answer


Question

In the SystemOut.log, continuous error as below:
[15/11/19 17:00:53:600 SGT] 000000c7 WebCollaborat A  SECJ0056E: Authentication failed for reason No Client Certificate Available
[15/11/19 17:00:53:694 SGT] 000000c7 WebCollaborat A  SECJ0056E: Authentication failed for reason No Client Certificate Available
[15/11/19 17:00:53:694 SGT] 000000cb WebCollaborat A  SECJ0056E: Authentication failed for reason No Client Certificate Available
[15/11/19 17:00:53:694 SGT] 000000c6 WebCollaborat A  SECJ0056E: Authentication failed for reason No Client Certificate Available
[15/11/19 17:00:53:710 SGT] 000000c7 WebCollaborat A  SECJ0056E: Authentication failed for reason No Client Certificate Available

 

Cause

This err msg means that your application required "Client cert authentication" however client (e.g. IE browser) did not provide such certificate:
com.ibm.ws.security.web.WebCollaborator : SECJ0056E: Authentication failed for reason No Client Certificate Available

Answer

Enable  "Default to basic authentication when certificate authentication for the HTTPS client fails" may solve the issue. 
Steps:
Go to WebSphere Admin Console >Global security > Web security - General settings
 Enable "Default to basic authentication when certificate authentication for the HTTPS client fails" (default: disabled).
More explanation can be found here:
https://www.ibm.com/support/knowledgecenter/SSAW57_8.5.5/com.ibm.websphere.nd.multiplatform.doc/ae/usec_webauth.html

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSEUEX","label":"IBM Content Navigator"},"Component":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB18","label":"Miscellaneous LOB"}}]

Document Information

Modified date:
12 December 2019

UID

ibm11134927

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