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Email Listener Communications via GMail - Part III: Sending Service Requests

Technical Blog Post


Abstract

Email Listener Communications via GMail - Part III: Sending Service Requests

Body

Email over SSL is new in IBM Maximo 7.5.0.3.

For the second installment, please see Email Listener Communications via GMail - Part II: Configuring SMTP Over SSL.  The article Lifting the Hood on JavaMail Communications may prove useful for troubleshooting connectivity problems.
 
Create an Email Listener

Using the out-of-the-box workflow process (LSNRBP), an Email Listener is created and activated which connects to the GMail pop server using pop3s.
 
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Fire Up GMail and 'Talk' to the Listener

Our Service Request user is having printer difficulties so he drafts an email describing the issue using the GMail web client and sends it to the Maximo Email Listener's address.
 
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The SR acknowledgement is received from Maximo a few moments later.
 
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The resolver logs into Maximo and views their new Service Request which was created from an email received via GMail over SSL.
 
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ibm11134123