Technical Blog Post
Abstract
Email Listener Communications via GMail - Part III: Sending Service Requests
Body
Email over SSL is new in
For the second installment, please see
For the second installment, please see
Create an Email Listener
Using the out-of-the-box workflow process (LSNRBP), an Email Listener is created and activated which connects to the GMail pop server using pop3s.
Using the out-of-the-box workflow process (LSNRBP), an Email Listener is created and activated which connects to the GMail pop server using pop3s.
Fire Up GMail and 'Talk' to the Listener
Our Service Request user is having printer difficulties so he drafts an email describing the issue using the GMail web client and sends it to the Maximo Email Listener's address.
Our Service Request user is having printer difficulties so he drafts an email describing the issue using the GMail web client and sends it to the Maximo Email Listener's address.
The SR acknowledgement is received from Maximo a few moments later.
The resolver logs into Maximo and views their new Service Request which was created from an email received via GMail over SSL.
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
UID
ibm11134123