IBM Support

Email Interaction Setup (EIS) application

Technical Blog Post


Abstract

Email Interaction Setup (EIS) application

Body

Email Interaction Setup (EIS) application application is included in Maximo Asset Management Fixpack 7.5.0.3 and above.  

With EIS users can interact with Maximo using a smartphone without having to login to Maximo:

  • Change the status of a record such as a work order
  • Accept or reject a workflow assignment
  • Update attributes such as the start date

The overall benefit of using Email Interaction Setup is that progress is not held up while waiting for the action of an end user.

Below is a sample email from Maximo:

Simply reply with "1" to approve the work order and route to the next step in workflow or "2" to cancel the work order.

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For setup info please visit the Technotes below:

Email Interaction Setup Using Workflow

/support/pages/node/727055

Email Interaction Setup to Change Status

/support/pages/node/242329

Information Center

http://pic.dhe.ibm.com/infocenter/tivihelp/v49r1/index.jsp?topic=%2Fcom.ibm.mbs.doc%2Feis%2Ft_ctr_enable_email_update_obj_wf_toc.html

 

 

 

 

 

 

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UID

ibm11133079