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Hyperlinked reports do not print as expected

Technical Blog Post


Abstract

Hyperlinked reports do not print as expected

Body

When users send a BIRT report to a printer from a hyperlink (of another report) in Maximo application, report does not print, as expected.  Instead, users may see "401: SRVE0295E: Error reported: 401".

To fix this, navigate to Maximo installation server and locate the web.xml file. The path looks like this: applications\maximo\maximouiweb\webmodule\WEB-INF\web.xml, open the file in text editor and add the following text to web.xml:

"<filter>
<filter-name>ReportRequestFilter</filter-name>
<filter-class>com.ibm.tivoli.maximo.report.birt.servlet.ReportRequestF
ilter</filter-class>
</filter>

<filter-mapping>
<filter-name>ReportRequestFilter</filter-name>
<url-pattern>/report/*</url-pattern>
</filter-mapping> "

Make sure to rebuild and redeploy maximo.ear file to finalize this change.

Try printing reports from a hyperlink again, and this should resolve the error message.

[{"Business Unit":{"code":"BU005","label":"IoT"}, "Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":""}]

UID

ibm11130655