IBM Recent Changes and Important Information

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IBM Recent Changes and Important Information

• As you all know by now, GDPR (General Data Protection Regulation) has come into effect on May 25th. GDPR aims to give more control to citizens and residents over their personal data. What does this mean for you and IBM? Please read the IBM Privacy Statement:

         https://www.ibm.com/privacy/uk/en/
 

• How to ensure your Maximo is GDPR compliant? You can use this tool to handle data about people:

         https://www.ibm.com/developerworks/community/wikis/home?lang=en-gb#!/wiki/IBM%20Maximo%20Asset%20Management/page/Maximo%20People%20Data%20Management%20Utility
 

• Our support community has changed as well, as part of IBM's effort to transform and make support better for our clients we have transitioned away from legacy tools and processes. The PMRs (Problem Management Report) are now called cases:

        https://www.ibm.com/mysupport/s/article/What-happened-to-my-PMR-or-SR
 

• How to Open a New Case:

        https://www.ibm.com/mysupport/s/createrecord/NewCase
 

• Community Releases:

        https://www.ibm.com/mysupport/s/community-releases
 

• How to configure your case email notifications:

        https://www.ibm.com/mysupport/s/article/Case-Email-Notifications