IBM Support

IBM Watson IoT Maximo Asset Management 7.5 Upgrade Bridge Support

Technical Blog Post


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IBM Watson IoT Maximo Asset Management 7.5 Upgrade Bridge Support

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You can find an index of my blogs here: http://ibm.biz/BdiufF

Watson IoT Accelerated Value Program

 

IBM Watson IoT Maximo Asset Management 7.5 Upgrade Bridge Support

Providing clients with an alternative solution to continue receiving support and upgrade advice to assist their business with migrating to the latest release of their IBM software.

 

End of Support Announcement (EOS) for Maximo 7.5

On April 11, 2017, end of support for all IBM Maximo Asset Management 7.5x products including industry solutions and add-on’s was announced via IBM Announcement Letter #917-037

Effective April 30, 2018, fixes, patches, and telephone support are no longer provided for Maximo 7.5x and its corresponding components and add-ons of the same version. Due to the rapid changes with platform support, customers will have 12 months of notification from the time of the announcement to the effective end of support date. It is encouraged that you plan to upgrade to IBM Maximo Asset Management 7.6.
Information on upgrading to Maximo 7.6 can be found on the
Maximo Upgrade Resources page.

For a full list of products see the official announcement here: Maximo 7.5x EOS Announcement

 

 

High demands for application availability require your software to be supported at all times…

…so you need a greater level of support.

If your software reaches the end of service, you may require extended support for older software to be covered, while you plan for your upgrade

 

Our services help you optimize your uptime—and more effectively manage your migration to a newer software release.

 

We offer expertise supporting IBM software and extensive experience advising clients which business practices to implement to help with a smooth

 

 

Smooth Migration with IBM’s upgrade Bridge Support

  • Value-added services that allows clients preserve access to support for software releases that have passed their end of service (EOS) date or nearing that date
  • Ideal for clients who need expert advice from a single point of contact that understands their environment and is available to provide business advice to upgrade to the latest supported release.
  • Receive personalized attention from a pre-assigned support engineer to address issues with both the out of support release and the new release of software.
  • Our experts can help assess, plan and advise you on implementing a seamless transition to upgrade to a supported release.

 

 

Offering Details

We offer clients the following:

  • Provide a single point of contact to track, report and expedite reported problems.
  • Retain web and phone-based remote technical support (as defined in the IBM Support Handbook).
  • Special IBM Customer Number to be used to fast-track and prioritize problems reported with the EOS release.
  • Added confidence that software runs smoothly and meets performance expectations.
  • Advice on stabilizing the current environment until an upgrade can be completed. Access to existing software patches.

What is not included:

  • New defect fixes or special builds on EOS version
  • Back-porting of fixes developed for current releases to EOS version
  • Validation of products on infrastructure not listed in the compatibility matrix released for the product prior to going EOS
  • Support for additional software functionality, new application development, new operating system platforms, or new hardware
  • Cross-product integration test or duplication of customer hardware configuration

 

 Benefits of IBM Upgrade Bridge Support

 

 Expertise

Access to deep product technical skills to help resolve problems and minimize risk

 

Peace of Mind

Reassurance that your products have continued technical support

Speed of resolution

Get problems resolved and operations back to normal quickly

 

Support Accessibility

24 hours a day, 7 days a week for critical outages (for PMRs only)

Accelerated Migration

Expedite moving to a supported release

 

Optimized Performance

Improve systems availability through consistent service delivery

 

 

 

What sets our team part?

The IBM Upgrade Bridge Support is operated by IBM Watson IoT.                

Long-Term Experience

Up-To-Date Expertise

Cross-brand integration

Proactive advisory services

Worldwide Coverage

Connection to IBM Support Labs / Dev

Executive Oversight

Trusted by IBM clients around the world

 

IBM Upgrade Bridge Support accelerates your migration to the latest supported release. 

Our experts can help proactively assess, advise and plan your implementation prior to the EOS for Maximo 7.5 in April 2018

 

 

Extended Maintenance is available if you are unable to upgrade at this time. Please note that if you are current on IBM Subscription and Support, and are unable to upgrade before April 30, 2018, you do have the option to purchase an annual Extended Service Contract. To be eligible, clients must show that they are preparing an IBM Maximo upgrade roadmap. Extended service is priced at a premium and available for up to two years after the end of service date.

For additional details, please visit the Tivoli Extended Support page

 

 

AVP is everywhere and for all Industries

For additional information please contact: 

iotavpww@us.ibm.com

David G Stein AVP IoT Delivery Manager | steind@us.ibm.com or Betsy Autry, AVP IoT Business Dev Mgr | autrybet@us.ibm.com

Learn more at ibm.com/software/support/acceleratedvalue

 

 

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