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How did AVP help a Manufacturing Company to keep their upgrade project on time and on budget?

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How did AVP help a Manufacturing Company to keep their upgrade project on time and on budget?


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This global manufacturing company works with IBM Accelerated Value Program team to complete their Maximo Upgrade.  AVP enabled this customer to complete the upgrade successfully without any critical issues. 


Industry: Manufacturing

Product Solution: IBM AVP for Watson IoT


Business Challenge:

This global manufacturing company, a Fortune 500 company that produces engines, filtration, and power generation products, uses IBM Maximo as its global MRO Maintenance and Inventory Management solution. In late 2016, this customer decided to upgrade its global Maximo Enterprise solution to Maximo 7.6. Their challenges and concerns were:

> Maximo 7.5 to 7.6 product upgrade and customizations. 

> Pre-migration issues and concerns

> Reports migration

> Performance Tuning 

> Review all reports and version 

> 6-12 Months behind on latest iFIX/Fix Packs 

> Oracle and WAS upgrade concerns


IBM Solution:

The client had an aggressive deployment schedule, they partnered with AVP to implement the latest supported versions and features for Maximo 7.6. The team derived a cost- and time-effective Maximo upgrade approach.

> IBM resources from the Accelerated Value Program worked with the client to: Coordinate meetings and follow-ups with the client and IBM Development,  concerning Oracle and WAS questions and concerns

> Expedite answers to Actuate Reports migrations to BIRT questions which required  addressing prior to migration

> Facilitate multiple client meetings to help ensure that the client was receiving an  acceptable level of assistance during their upgrade

> Provided Critical APAR Fixes to ensure the Go Live date was not affected

> Manage status updates and actions plans for migration preparation



The Manufacturer concerns were quickly resolved as the AVP team engaged with IBM product and Support teams.  Working with their AVP team, they received the following services to help with their Maximo upgrade:

            > Single point of contact for upgrade planning activities. 

            > Fast-path access to IBM expertise to address client requests. 

            > Personalized knowledge transfer on Maximo upgrade/migration best practices. 

            > Go Live project kept on track. 

            > Assistance with retiring unsupported legacy Reports, after workshops with IBM L3   Verification team and Reports Product Architect. 

            > Timely identification of performance bottlenecks. 

            > AVP team also worked closely with the client’s Support Partner to facilitate an effective and efficient working relationship between the two during the upgrade.



The Accelerated Value Program provided this customer with a single point of contact (AVL and AVS) to manage and escalate requests, and to deliver experienced advice on its Maximo migration planning activities.


In conclusion: 

The Manufacturer’s Maximo upgrade completed on time and without any critical issues arising and with a decrease in customization. The client expressed their appreciation of the involvement and support of their AVP team.


Product Solution:  Watson IoT - Maximo


AVP for Watson IoT help this Manufacturing Company to keep their production lines running !


For additional information please contact:

David G Stein AVP IoT Delivery Manager | or Betsy Autry, AVP IoT Business Dev Mgr |

Learn more at



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