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ITCAM for Transactions 7.4 - ISM nco_m_bridge process cores with segmentation fault

Troubleshooting


Problem

Using IBM Internet Services Monitoring agent version 7.4 on AIX, the bridge process "nco_m_bridge" doesn't start successfully, but is crashing with "segmentation fault (core dumped)" error message.

Symptom

the bridge.log file shows the last messages as below, before crashing:

Debug: bridgeInit started

Information: Preparing to recover /opt/IBM/ISM1/aix523/is/var/sm_bridge.safREC

Debug: Creating map-disk file

Information: Attempting to recover /opt/IBM/ISM1/aix523/is/var/sm_bridge.safREC

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS5MD2","label":"Tivoli Composite Application Manager for Transactions"},"Component":"ISM","Platform":[{"code":"PF002","label":"AIX"}],"Version":"7.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
11 December 2019

UID

ibm11128243