Troubleshooting
Problem
When opening My Schedules and Subscriptions the following error is displayed:
{ "errors": [ { "code": "ADM-ERR-001", "level": "error", "message": "Internal error" }, { "level": "error", "message": "java.lang.NullPointerException" } ] }
Symptom
This issue will occur for all users including the system administrators.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0.x;11.1.x","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
14 January 2026
UID
ibm11126779