IBM Support

Having trouble getting across your files to Support?

Technical Blog Post


Abstract

Having trouble getting across your files to Support?

Body

Use the following methods to get across various files to Support -

Use the SR Tool

  • Enter the PMR number in the Enter a report number field and click Go
  • Use Attach Relevant File field to submit the relevant file

Email files directly to Ecurep

  • Send an email to sterling_support@ecurep.ibm.com
  • Your PMR number, separated by commas, must appear somewhere in the Subject line
  • Allowable attachment file might be significantly less than the 30 MB

Upload using HTTPS

  • Navigate to https://www.ecurep.ibm.com/app/upload
  • Enter the PMR number you obtained from the IBM support (e.g. 12345,789,002) and select the upload directory.
  • If you specify an email address, an email will be sent on failure or success.
  • Browser limitations may prevent files larger than 2GB from being uploaded.

 

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

UID

ibm11124925

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