Holiday Readiness 2019 - Questionnaire overview
As we gear up for this holiday season, IBM has put together a Holiday Readiness Questionnaire. This is aimed towards gathering information necessary to review your overall readiness for peak volume such that proactive measures can be taken to ensure smooth sailing with the projected load.
The questionnaire focuses on -
1. Concerns you may have around holiday (based on current/previous issues seen).https://ibm.box.com/s/crr397dgunmgn16kwhdncva859cxntz7
IBM will ensure that we do our best to mitigate these concerns prior to peak sales. If needed, Product Support cases can be opened to track specific concerns towards resolution.
2. Performance tests run with the load profile.
The details of the load tests being run will help IBM address any gaps with regard to the performance testing. Historically speaking, having details of the load tests being run in a production-like environment, facilitates the triage and debug process with respect to performance issues that may surface during the holiday season.
3. New functionalities that have been deployed since the previous peak season.
This helps IBM proactively focus on aspects with regard to your new functionalities and ensure that they have been tested to handle peak loads.
4. Projected peak volumes for order creation, live synchronous calls (availability and inventory related).
5. Details of all channels/processes that result in inventory updates.
This is critical to understanding the load that would need to be handled by inventory related processes (like RTAM). Inventory updates could result in loads higher than those generated by the peak order volumes being processed. Prior review of such use cases can help ensure that there is no deterioration in system performance.
6. Number of users who will be using IBM Call Center and Web Store during peak sales periods.
Understanding this will help ensure response times from these applications are acceptable under peak load and the impact of back-end processes like pick and pack on other real time calls.
7. Purge agents.
Purging large tables prior to peak has been a standard activity. Details around the purges being run and any large tables that are frequently being accessed can aid in taking action prior to peak.
IBM can also arrange to have a discussion with our Lab Services team as a paid service to help execute on the various action items above as well as perform an overall health check of your system prior to your peak period.
The questionnaire for on-prem customers is available here while the version for OMoC customers is available here
The required questionnaire can be downloaded for review and completion. Post this, a severity 3 Support Case can be opened for the product support team to review at -
https://www.ibm.com/mysupport/
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