IBM Support

Planning Analytics Workspace error message: Unable to login using the provided CAM ID credential

Troubleshooting


Problem

When try to login to Planning Analytics Workspace with the CAM user ID the following message occur in the browser:
Unable to login using the provided CAM ID credential
image-20191204120209-1

Symptom

Not able to login to Planning Analytics Workspace.

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"Component":"Planning Analytics Workspace","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2.0.46","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
04 December 2019

UID

ibm11119963