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IBM Cloud Pak System - Unable to apply pattern type updates to System Monitoring Shared Service instances

Troubleshooting


Problem

Applying pattern type updates to a deployed System Monitoring Shared Service instance using the "Check for Updates" feature fails.

   
 

Symptom

An error is displayed in the History section of the deployed instance:
e.g.
{
      "id": 182400,
      "currentmessage": "RM07291",
      "current_message": "Error encountered during upgrade, automatically reverting the deployment",
      "virtual_application_id": "d-89a1abd6-099e-470a-99c8-71e9ac5d5cdd",
      "created": 168005822222,
      "updated": 16800582222,
      "virtual_system_id": 45,
      "created_time": "2019-11-04T15:42:08.491Z",
      "updated_time": "2019-11-04T15:42:08.491Z"
   },
   
When logged into the ITM-Remote-TEMS virtual machine an error is found in the console.log.0
e.g.
/opt/IBM/maestro/agent/usr/servers/ITM-Remote-TEMS.1234567891011/logs/console.log.0

[Wed Nov  4 15:41:11 UTC 2019] itm_rtems/install.py installDir is /opt/IBM/ITMSS
[Wed Nov  4 15:41:11 UTC 2019] itm_rtems/install.py Update NOT supported!
[Wed Nov  4 15:41:11 UTC 2019] invoker An error occurred; see trace.log for details.
[Wed Nov  4 15:41:11 UTC 2019] invoker Traceback (most recent call last):
  File "/opt/IBM/maestro/agent/usr/servers/ITM-Remote-TEMS.1234567891011/python/invoker.py", line 227, in execute
    execfile(pyfile, _pyglobals)
  File "/opt/IBM/maestro/agent/usr/servers/ITM-Remote-TEMS.1234567891011/partsInstall/0/install.py", line 49, in <module>
    raise RuntimeError ("Upgrade System Monitoring to 1.0.13.0 is not supported.")
RuntimeError: Upgrade System Monitoring to 1.0.13.0 is not supported.
[Wed Nov  4 15:41:11 UTC 2019] stderr Traceback (most recent call last):
[Wed Nov  4 15:41:11 UTC 2019] stderr   File "/opt/IBM/maestro/agent/usr/servers/ITM-Remote-TEMS.1234567891011/python/invoker.py", line 267, in <module>
[Wed Nov  4 15:41:11 UTC 2019] stderr     execute()
[Wed Nov  4 15:41:11 UTC 2019] stderr   File "/opt/IBM/maestro/agent/usr/servers/ITM-Remote-TEMS.1234567891011/python/invoker.py", line 227, in execute
[Wed Nov  4 15:41:11 UTC 2019] stderr     execfile(pyfile, _pyglobals) 
[Wed Nov  4 15:41:11 UTC 2019] stderr   File "/opt/IBM/maestro/agent/usr/servers/ITM-Remote-TEMS.1234567891011/partsInstall/0/install.py", line 49, in <module>
[Wed Nov  4 15:41:11 UTC 2019] stderr     raise RuntimeError ("Upgrade System Monitoring to 1.0.13.0 is not supported.")
[Wed Nov  4 15:41:11 UTC 2019] stderr RuntimeError: Upgrade System Monitoring to 1.0.13.0 is not supported.

 

Document Location

Worldwide

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Document Information

Modified date:
06 May 2020

UID

ibm11115265

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