Technical Blog Post
SUPPORT NOTIFICATION FOR NON-BROWSER TRIRIGA CLIENTS SUCH AS CAD INTEGRATOR, BIM, AND MICROSOFT OUTLOOK ADD-IN
IBM TRIRIGA does not support SAML (Security Assertion Markup Language) or credential-less login mechanisms such as SmartCard or CAC (Common Access Card) as a method of authentication for its non-browser clients such as CAD Integrator, BIM, and the Microsoft Outlook add-in.
SSO solutions need to provide a mechanism for basic authentication as per the documentation in the "Requirements for single sign-on requests in the TRIRIGA Application Platform" for non-browser clients. SAML and SmartCard or CAC do not support basic authentication for non-browser based clients.
The best practice if using SAML or SmartCard/CAC, is to authenticate directly to Tririga on a separate process server or integration server as opposed to the SSO enabled application server. (NOTE: These users will need to know their Tririga user name and password to sign in using this solution.)
An alternative best practice would be to set up a separate non-SAML SSO solution for non-browser client users which can support basic or NTLM authentication. (NOTE: SmartCard/CAC users would need to know their SmartCard/CAC user name and password to sign in using this solution.)