IBM Support

Performance Issue Loading Related Objects In Maximo 7.6

Technical Blog Post


Performance Issue Loading Related Objects In Maximo 7.6


Performance issue specifically when a field is entered that populates other fields.


For example, in the Service Requests application after entering the Reported By it can take a few seconds to load the person details fields, such as Name, Phone, E-mail.



1. Go to Application Designer.

2. Bring up Service Requests application.

3. Go to the Service Request tab.

4. Right-click on Reported By field > Properties.

5. From the Text-box Properties dialog box, go to the Advanced tab.

6. Select the check-box "Always Synchronous?".

7. Close the dialog box.

8. Save the Application Definition.

9. Sign out of Maximo and sign in again.

[{"Business Unit":{"code":"BU005","label":"IoT"}, "Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":""}]