Technical Blog Post
BMXAA4214E while trying to update Supervisor field on Person records
Error in People application while trying to update Supervisor field on Person records.
The error is thrown while trying to save the record:
BMXAA4214E - An unknown error has occurred.
Please contact your system administrator for assistance.
Gather the logs from the <HOME> directory and determine where and why the error is thrown.
Resolving the problem:
1. Run the query below against the database to try to find a Person being the Supervisor of itself:
SELECT PERSONID, SUPERVISOR FROM PERSON WHERE PERSONID = SUPERVISOR;
2. Run the query below against the database to try to find a Person being a Supervisor of a Person who is the Supervisor of the original Person.
SELECT PERSONID, SUPERVISOR FROM PERSON;
The idea is: take the Person record with the issue and check who his/her Supervisor is. Then check who the Supervisor of that Supervisor is. Keep doing this until to reach the top. Ensure that a Supervisor doesn't loop back to a Person record.
If the problem still persists even after trying these suggestions, please contact IBM Maximo Support.