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Activate Escalation via Automation Script

Technical Blog Post


Abstract

Activate Escalation via Automation Script

Body

Activating the Escalation is a two step process.

In the script you have to:

 

1) Set the escalation attribute ACTIVE to true.

2) Call actDeactEscalation() method on the Escalation MBO.
This method will handle all the validation and Cron Task creation behind the scenes.

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UID

ibm11112253