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Escalation is periodically hanging

Technical Blog Post


Escalation is periodically hanging


Have you noticed that some of your escalations are hanging?

It may run for a few days again after a server restart, but it will suddenly stop.


This behavior generally happens due to a short time schedule.

If the schedule is set to 1 minute or less.

It's a good practice to set the schedule for at least 5 minutes.

This will prevent the escalation to send requests to the server every minute.


Those requests may hang the JVM where the escalation is running and stop it.

Make sure you set the schedule to at least 5 minutes for the other escalations that you have as well.

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