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E-mail notification is not sent when changing Work Order status

Technical Blog Post


Abstract

E-mail notification is not sent when changing Work Order status

Body

When changing the status of the Work Order from the change status dialog you might be asking yourself why the notification is not working.

The SMTP properties are properly set and the e-mail address looks good in the Notification E-mail field. So, what is wrong?

 

The notification will only be sent if the 'Change work order status in back ground' checkbox is checked.

Now the notification will be sent to the e-mail as expected noting that the status has been changed.

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UID

ibm11112193