Troubleshooting
Problem
Image Services does not start and the commands killfnsw -ADy and initfnsw stop do not respond.
Here are some sample log file entries:
2019/10/27 12:54:32.187 202,0,27 HGKKQ0027W <fnsw> TM_daemon_ctl (1839288.1.0 0x1c10b8.1) ... [WARNING]
SysV: The highest shared memory segment (#8) is now in use. If this segment fills up, no further shared memory segments can be allocated and the Image Services system will stop functioning. Each shared memory segment is of size 268435456 bytes (256 MB).
SysV: The highest shared memory segment (#8) is now in use. If this segment fills up, no further shared memory segments can be allocated and the Image Services system will stop functioning. Each shared memory segment is of size 268435456 bytes (256 MB).
2019/10/27 12:54:32.200 202,0,24 HGKKQ0024E <fnsw> TM_daemon_ctl (1839288.1.0 0x1c10b8.1) ... [CRITICAL]
SysV: Out of shared memory segments!
SysV: Out of shared memory segments!
2019/10/28 13:08:11.157 202,0,9 HGKKQ0009E <fnsw> INXu (1593446.1.36 0x185066.1) ... [CRITICAL]
Segmentation violation encountered by process!
Segmentation violation encountered by process!
2019/10/28 13:08:11.567 202,0,27 HGKKQ0027I <fnsw> INXu (1593446.1.36 0x185066.1) ... [INFO]
fn_stack_trace: stack trace saved in file '/fnsw/local/logs/ims_logs/stack_segv_1593446_1'
fn_stack_trace: stack trace saved in file '/fnsw/local/logs/ims_logs/stack_segv_1593446_1'
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSNVUD","label":"FileNet Image Services"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.1.2;4.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
30 April 2025
UID
ibm11110177