Troubleshooting
Problem
Getting 'We can't retrieve your notifications right now' when clicking on notifications icon even when accessing Cognos using a dispatcher URI http://serverhost:port/bi
Symptom
1. A network HTTP trace captured on the user's machine shows that the HTTP request to /bi/v1/notifications?unread-only=true&max=20&offset=0 returns 500.
2. The log file cognosserver.log contains the following message:
DPR-ERR-2008 The dispatcher is unable to process the request. The request is directed to an unknown service name: "http://www.ibm.com/xmlns/prod/cognos/internal/hts/_1".
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.1.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
14 January 2026
UID
ibm11103277