IBM Support

An issue exists on specific models of NVMe flash drive which can result in a loss of access to data

Flashes (Alerts)


Abstract

An issue exists on drive firmware level SN16 which is used by some models of NVMe drives, whereby the drive can stop responding as it becomes full and approaches the limit of its capacity.
IBM recommends upgrading the drive firmware to level SN1I (sn1i) or later

Content

Firmware level SN1I contains a fix for a situation where a drive can see a significant performance impact as it approaches a full state. This can result in an event where the drive stops responding. This can occur on multiple drives at the same time resulting in a loss of access to data. IBM recommends upgrading the drive firmware to level SN1I or later to prevent loss of access to data.

The affected drives are used in IBM Storwize NVMe based systems; V7000 Gen 3, V5100 and FS9100 family.

Note that this firmware may display as SN16SN16. Customers with 3.84 TB capacity drives should contact IBM support for a package containing this firmware.

Table of affected drive models:

Feature

Part Number

Affected firmware level

1.92 TB NVMe Flash

01YM586

SN16 (SN16SN16)

3.84 TB NVMe Flash

01YM587

SN16 (SN16SN16)

7.68 TB NVMe Flash

01YM588

SN16 (SN16SN16)

15.2 TB NVMe Flash

01YM589

SN16 (SN16SN16)

 

Determining the drive firmware level and part number using the GUI

  • Open Pools -> Internal Storage.
  • Right click on one of the table headers (e.g. Use) and check the “Firmware Level” and “Part Number” boxes
  • The firmware level is now added to the table.

Alternatively, download, install and run the latest software upgrade test utility - using the "Test Only" button in Settings -> Update System which will list any drives with downlevel firmware.  

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Document Information

Modified date:
28 March 2023

UID

ibm11099341

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