Troubleshooting
Problem
After SSL has been enabled in the gateway Apache web server, users are unable to run reports with multiple datasource connections.
When selecting a connection in the prompt and clicking OK the following message is shown:
'The IBM Cognos gateway is unable to connect to the IBM Cognos BI server'
The same error message is shown when changing a datasource signon.
Symptom
The following messages are logged in the gateway logfile gwmod2_gw2.log after enabling Cognos gateway trace using cgi-bin/cognoscgi.conf file:
CAM-CRP-0016 Unable to process the configuration data in the cryptographic engine.
CAM-CRP-0250 A CCL error occurred. Details: Error occurred whem formatting with the message file CAM_Crypto.
Cannot encrypt password. Unable to initialize crypto.
Document Location
Worldwide
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Document Information
Modified date:
14 January 2026
UID
ibm11097751