Troubleshooting
Problem
Unable to get a Secure Gateway connection successful in Planning Analytics on Cloud. Looking closely at the Planning Analytics Administration and it shows the Secure Gateway client connection status as "Disconnected".
Symptom
Secure Gateway client log file shows one of the following errors:
- "The Secure Gateway gateway ID was either not recognized or requires a security token to connect, error was: SELF_SIGNED_CERT_IN_CHAIN
... Process exiting without errors due to user or server request".
- UNABLE_TO_GET_ISSUER_CERT_LOCALLY
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"Component":"Secure Gateway","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF043","label":"Red Hat"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
20 September 2021
UID
ibm11088722