IBM Support

ITM Agent Insights: Agent startup results in commonWatchdogUtilities error

Technical Blog Post


Abstract

ITM Agent Insights: Agent startup results in commonWatchdogUtilities error

Body

When attempting to start the Linux OS agent, it results in a failure to start the watchdog with an error stating that it is unable to find the file or directory for commonWatchdogUtilities.sh

 

You may see the following symptom:

The Linux OS agent starts and connects as expected. However, the watchdog fails to start and the following error is observed:

Checking status of Watchdog

     ...
     ./statusWatchdog.sh[34]: .:                                        
     /opt/IBM/ITM//lz/bin/commonWatchdogUtilities.sh: cannot open [No such file or directory]                                            
     Watchdog not running, proceeding to start Watchdog                 
     Watchdog is now running, PID is <pid> 

 

What causes this?

When you observe the reported location of the commonWatchdogUtilities.sh file, you will note that the architecture directory is missing. As an example, the file commonWatchdogUtilities.sh should be in the following directory:

     /opt/IBM/ITM/lx8266/lz/bin

 

How can you resolve it?

Specifying the following variable in the lz.ini file resolves the issue:

     KCAWD_WRITE_DIR=/opt/IBM/ITM/lx8266/lz/bin

 

Keywords:   TechNote 1677840
                    5724C04LN

 

 

 

Tutorials Point

 

Subscribe and follow us for all the latest information directly on your social feeds:

 

 

image

 

image

 

image

 

 

  

Check out all our other posts and updates:

Academy Blogs: http://ow.ly/Otue0
Academy Videos: http://ow.ly/PIKFz
Academy Google+: http://ow.ly/Dj3nn
Academy Twitter Handle: http://ow.ly/Dj35c


image

 

[{"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Product":{"code":"","label":""},"Component":"","Platform":[{"code":"","label":""}],"Version":"","Edition":""}]

UID

ibm11085079