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ITM Agent Insights: DASH console missing TCR and other icons after login

Technical Blog Post


Abstract

ITM Agent Insights: DASH console missing TCR and other icons after login

Body

After Installation of TCR version 3.1.2.1, all Icons are missing from DASH console. See below screen shot of the missing icon after login into DASH console. This blog helps to resolve this issue.

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Note: Ensure that you installs DASH 3.1.2.1 CP5 before running following steps to resolve above issues.

Steps to perform after upgrade to 113 with Registry & Admin services

  1. Create directory “lib” under <JazzSM_Install_Dir>/profile/
  2. Unzip attached files.zip file and place all jar files into lib folder files.zip|View Details
  3. Place attached createAndLinkSharedLib.py under <JazzSM_Install_Dir>/ui/bin createAndLinkSharedLib.py|View Details
  4. Ensure WAS Profile server is started
  5. Run below command

    <JazzSM_Install_Dir>/profile/bin/wsadmin.sh -lang jython -f /opt/IBM/JazzSM/ui/bin/createAndLinkSharedLib.py isc lib /opt/IBM/JazzSM/profile/lib -username smadmin -password g0vmware

  1. Restart WAS Profile server
  2. Login to WAS URL  https://<hostname>:16316/ibm/console
  3. Stop FRS and Admin applications

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  1. Select admin change shared lib path as below.

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save the changes

  1. Change the classloading as below

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Save the changes.

  1. Restart WAS
  2. Login to WAS console repeat the steps 8 and 9  for FRS  and save the configuration (except Class loading change)
  3. Restart WAS Profile server
  4. Login to DASH URL you can see navigation options and remote connections

 

 

Rollback steps:

  1. Stop Admin and FRS services

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  1. Move lib under selected to Available

 

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  1. Change back below selected options to first options as per pointed arrow (for Admin)

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  1. Finally restart WAS profile server to resolve the issue.

 

 

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UID

ibm11084629