IBM Support

Helping us help you - The ins and outs of TCRPDcollect.

Technical Blog Post


Abstract

Helping us help you - The ins and outs of TCRPDcollect.

Body

Hello all,

 

Just a quick update here to let you know I've made a Youtube video about how to run tcrpdcollect.  You're likely to be asked for the output of this script when you log a PMR with us for some assistance with TCR.  9 times out of 10, the script completes without any bother and we have everything we need to troubleshoot your issue, but that 1 out of 10 is where it appears to run properly, but doesn't collect everything we need for the issue.  This video will show you how to run the script, and how to check for the important folders before you send it through to support.

 




 

I hope you find it useful!

 

 

image

Check out all our other posts and updates:

Academy Blogs:                    http://ibm.co/1wFBCSR
Academy Videos:                  http://bit.ly/1wFKveY
Academy Google+:               http://bit.ly/1sR5QTV
Academy Twitter Handle:     http://bit.ly/1CknfoF

[{"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Product":{"code":"","label":""},"Component":"","Platform":[{"code":"","label":""}],"Version":"","Edition":""}]

UID

ibm11083555