IBM Support

ECM (Enterprise Content Management) Support Monthly Newsletter (September 2019)

News


Abstract

The ECM Support Monthly Newsletter is your trusted source of support news, including useful tools, important product updates and fixes, upcoming key support dates, top technotes, and more.

Content

Thank you for choosing IBM ECM products. Our worldwide team of support experts is committed to helping you get the most value from your investment in IBM software, hardware, and services. 

This newsletter provides a snapshot of relevant support information for your product, including news, recent technotes, and education resources. You are receiving this newsletter because you have previously contacted technical support or have subscribed to My Notifications. We hope you find the content in this newsletter useful in the proactive support and maintenance of your IBM product. 
 




In the Spotlight 

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IBM ECM Support is now on Twitter!
Follow us on "https://twitter.com/ecm_ibm" to get latest ECM product release news, technotes, new Micro-TVs on YouTube, EoS heads-up, and more!
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  • "ECM New Features" Playlist on YouTube:

https://www.youtube.com/watch?v=3MsqxSMEMEU&list=PLSGm1gTgfc-Cq1S_wrcMXEz9jhxkaZJ-0

  • "ECM Starter-Kit" Playlist on YouTube:

https://www.youtube.com/watch?v=uEOOPz6tbto&list=PLSGm1gTgfc-CZX9MKtepzZrIJNcg1VkIi

  • Most popular videos in the past month:

1. How IBM FileNet Workflow system works
https://www.youtube.com/watch?v=5uR6n6fqvFE&index=5&list=PLSGm1gTgfc-CZX9MKtepzZrIJNcg1VkIi

2. Annotation Security
https://youtu.be/Fmz1Q4Sh9Oc
3. How to create a workflow in FileNet CPE
https://youtu.be/t8ngBMa3tE0
 
  • New micro TVs published:
Build BACA From the Ground Up on Openshift Part1
https://youtu.be/rwH0V5DYPiQ
Build BACA From the Ground Up on Openshift Part2
https://youtu.be/D5vIRM-9aI0
Build BACA From the Ground Up on Openshift Part3
https://youtu.be/zTQeNMDkHWU
Build BACA From the Ground Up on Openshift Part4
https://youtu.be/_Ow7Xlwd9gY
Build BACA From the Ground Up on Openshift Part5
https://youtu.be/d-PcWHbz7bY

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Our WhatsApp Group Chat "ECML2Support" is online! 



Our WhatsApp Group Chat "ECML2Support" is online! 

ECMSupport_1 (already reached maximum number of members allowed, currently no new member can join):
https://chat.whatsapp.com/K77qZWLP1YmCb3OrAQWBcJ  

ECMSupport_2 (new group created):
https://chat.whatsapp.com/Hk0aGsepu9T6EHsrC5QQ9g

You can actually discuss technical issues with our support engineers(The support case process is applied when needed), not to mention the various relevant information that will be shared including IBM ECM technotes, newsletter, product flash alerts and so on. 

As a courtesy reminder, for those who have joined the group ECMSupport_1, please don't also join the ECMSupport_2, we will try to ensure both groups have a similar experience.

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End of Support (EOS) Notification & Heads-up

  • IBM FileNet Content Manager 5.2.x reached EoS on April 30, 2019
  • IBM FileNet Workplace XT and IBM FileNet Application Engine (Workplace) reached EoS on April 30, 2019
  • IBM Content Navigator 2.0.3.x reached EoS on April 30, 2019
  • IBM Case Manager 5.2.x reached EoS on April 30, 2019
Several ECM product levels, including FileNet Content Manager and numerous others, reached end of support on April 30, 2019.  Limited support may be available through our Continuing Support program.  Impacted Customers are encouraged to plan accordingly.   Please see this Withdrawal Announcement Letter or FixCentral for details.  Details about Continuing Support can be found in this announcement.

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New Product Releases 


Recently released new version and new patch

  • IBM Content Navigator Version 3.0.6 Interim Fix 2
  • IBM Content Navigator Version 3.0.5 Interim Fix 6
  • IBM Content Navigator Container, Version 3.0.6 Interim Fix 1
  • IBM Content Navigator Container, Version 3.0.5 Interim Fix 6

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Recently released important technotes 

Important: Continuous Delivery - An ECM Update
https://www.ibm.com/support/docview.wss?uid=ibm10738757

Important: Update to technote "Continuing Support for Enterprise Content Management (ECM) products":
FileNet AE, WorplaceXT and eForms -- Continuing Support 1-May-2019 till 30-Apr-2022
http://www.ibm.com/support/docview.wss?uid=swg22004831

Passport Advantage and Fix Central Explained
https://www.ibm.com/support/docview.wss?uid=swg27047097

How to subscribe to the notification for ECM Support Monthly Newsletter?
http://www.ibm.com/support/docview.wss?uid=swg22014473
 

  • FileNet CPE:

Troubleshooting a content search issue with missing emails
https://www.ibm.com/support/pages/node/1074080
Using Google Cloud Storage as a S3 Advanced Storage Device in Content Platform Engine
https://www.ibm.com/support/pages/node/1073600
  • Navigator:
IBM Content navigator configuration Manager failed to run configure Database and Data source task with error
https://www.ibm.com/support/pages/node/967730
The function "Copy Pages to File" of Line Data HTML Viewer was not working properly in IBM Content Navigator
https://www.ibm.com/support/pages/node/967177
 
  • Case Manager and Business Automation Workflow:

How is the IBM Case Manager unique folder ID generated?
https://www.ibm.com/support/pages/node/967043
Security Bulletin: Security vulnerabilities in IBM SDK for Node.js might affect the configuration editor used by IBM Business Automation Workflow and IBM Business Process Manager (BPM)
https://www.ibm.com/support/pages/node/1072590

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Frequently Used Links 


Most useful links for customers

  • Fix Central (where to download fixpacks)

https://www.ibm.com/support/fixcentral/

  • Product Lifecycle (when product will reach EOS)

http://www.ibm.com/software/data/support/lifecycle/index.html

  • WorldWide Contact list (phone number list to reach IBM Support worldwide)

https://www.ibm.com/planetwide/
 

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Contact us 


IBM ECM AP Support team will continue to create MicroTV (short videos) about ECM products this year. What topics would you like to be covered in future videos? Please take one minute to fill in our on-line survey:  https://www.surveymonkey.com/r/FNK9PWX

Also find us by subscribing to our WeChat account:

IBM ECM AP Support
 

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[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
30 September 2019

UID

ibm11074620

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