Troubleshooting
Problem
High Availability (HA) pair fails to apply a software update with the following message in patches.log:
The issue described in this technical note is officially reported in APAR IJ12252.
[ERROR] Copied patch file to standby host, but MD5 sums do not match.The issue described in this technical note is officially reported in APAR IJ12252.
Symptom
Look for similar messages in /var/log/setup-<QRadar_version>/patches.log:
Copying file /storetmp/732_QRadar_interimfix-7.3.2.20190522204210-IF02-20190710135412.sfs to host /storetmp:/storetmp/732_QRadar_interimfix-7.3.2.20190522204210-IF02-20190710135412.sfs
cp: cannot create regular file 'root@/storetmp:/storetmp/732_QRadar_interimfix-7.3.2.20190522204210-IF02-20190710135412.sfs/732_QRadar_interimfix-7.3.2.20190522204210-IF02-20190710135412.sfs': No such file or directory
[ERROR] Couldn't copy patch file FILE to host /storetmp.
[ERROR] Copied patch file to standby host, but MD5 sums do not match.
[ERROR](a-i-has-testmode) HOSTNAME-secondary : patch test failed.
[ERROR](a-i-has-testmode) Patching can not continue
Patch Report for IP-ADDRESS, appliance type: 1828
HOSTNAME-primary : patch test succeeded.
Copied patch file to standby host, but MD5 sums do not match.Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"High Availability","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All versions","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
07 January 2021
UID
ibm11072998