Troubleshooting
Problem
User launches Citrix storefront website. User types in username/password, and is presented with the Controller-on-Cloud icons.
User clicks on Controller icon (to launch Citrix application). Soon afterwards, an error appears.
- Problem only affects one user
- Problem affects all browser (IE, Edge, Chrome).
Symptom
Belgian:
Bestand of map is beschadigd en onleesbaar
English:
The file or directory is corrupted and unreadable
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
12 October 2021
UID
ibm11072902